How do businesses commit suicide?
1. Ignorance:
Customers are looking for you and you are not even aware. You are not accessible, approachable in this hugely connected world.
2. Incompetence:
Customers are approaching you but you are not responding on time. Not providing right solutions to customer needs and problems. Responding to calls, mails and orders is slow and incorrect.
3. Indifference:
Existing customers are exiting and you are not inquiring the reason.
4. Insensitive:
Customers have been giving feedback and requests but you are rigid with your product, price, people or process.
5. Inappropriate:
Inappropriate selection of people in organisation or inappropriate allocation of job. Using inappropriate modes of communication.
1. Ignorance:
Customers are looking for you and you are not even aware. You are not accessible, approachable in this hugely connected world.
2. Incompetence:
Customers are approaching you but you are not responding on time. Not providing right solutions to customer needs and problems. Responding to calls, mails and orders is slow and incorrect.
3. Indifference:
Existing customers are exiting and you are not inquiring the reason.
4. Insensitive:
Customers have been giving feedback and requests but you are rigid with your product, price, people or process.
5. Inappropriate:
Inappropriate selection of people in organisation or inappropriate allocation of job. Using inappropriate modes of communication.
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